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FAQ

Ordering 

Q: How secure is my online order?

A: When purchasing online using your card, all of the information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to your credit card provider's network. Your credit card information is not stored on our servers!

 

Q: How do I track my order?

A: After you complete your purchase we will send you a tracking code once your order is processed and shipped. This way you can track it at any time. All you need to do is check our tracking page and enter the provided code.

 

Q: Can I use several discounts in one order?

A: All discounts we provide you with are only for one-time use unless stated otherwise.

 

Q: What do I do if my item is missing

A: In case of something like this happens, contact us immediately.

 

Shipping

Q: How will my order be shipped?

A: Please have a look at our Shipping page

 

Q: Will I be charged with customs and taxes?

A: The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

Q: When will my order be processed? 

A: Please allow extra time for your order to be processed during holidays and sale seasons. 

Orders will be processed within 2-3 business days from the order date and shipped the next day after the processing day. 

Please contact us if you do not receive tracking confirmation after 5 business days from the day you completed your payment.

 

Returns

Q: How do I return an item?

A: If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

For a list of final sale items, please see our Returns Policy. All returns must be in original condition with packaging intact.

 

Q: Will shipping be covered for my returns?

A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

Q: When will I receive my refund?

A: All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

Q: How long is the returns process?

A: Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

Q: Will shipping be covered for my returns?

A: All return shipping fees and other miscellaneous fees are the responsibility of the customer.

 

 

 

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